Question 1

What discounts are available?

Accepted Answer

MedEntry offers several discounts. One discount is the ‘Last Year Student’ discount; it is automatically applied when buying the next preparation package within 12 months. This discount does not apply to a Premium Group package or any of the Headstart packages.

Students also have the option to apply for a bursary through their school. For more information on what scholarships are available please see the following link - https://www.medentry.edu.au/why-choose-medentry/giving-back/ucat-scholarships

Question 2

I’ve just bought a new package. How can I reset my past questions?

Accepted Answer

Purchasing a new package does not automatically reset your attempts from your previous package. You can reset your attempts in one of two ways.

You can reset your own attempts by following the steps below:

While logged into MedEntry’s Online Learning Platform click your name/avatar in the top right corner and click on ‘Settings’
Click on ‘Reset Past Attempts’ and choose what you want to reset

Contact MedEntry and ask us to reset it for you along with what you want to reset.

Question 3

How do I book a workshop?

Accepted Answer

To book yourself into one of the UCAT Workshops you will need to ensure that you have bought one of the following:

UCAT Workshop*
The Premium - Individual Package
The Premium - Group Package*-
The Comprehensive Package

*You might need to buy the Essential Package along with it. *-You can only book the UCAT Workshop after your group is complete.

Once you have ensured you meet one of the above conditions you can book yourself into one of the available UCAT Workshops. You can do this by the following steps:

Log into the Online Learning Platform
In the left navigation bar, click on the ‘Live Events’
That will open the drop-down options which will allow you to click ‘Dr. Ray’s Workshop’
After clicking ‘Dr. Ray’s Workshop’ you will have the option to book your UCAT Workshop by clicking ‘Book’ to view available bookings
Select the date of the workshop you would like and then confirm

Question 4

When to begin preparation

Accepted Answer

When to begin UCAT preparation is a difficult question and one that is very individual.

Many students prefer to get started early given that: a) they realise they are going to be exceptionally busy in year 12 and b) they realise how important the UCAT is (i.e. often as important, or even more important, than ATAR)

Around 25% of our students are in year 11, and 10% are in year 10, and continue their preparation into year 12. Getting started early means reducing the stress/workload in year 12 when students will have less time for UCAT study. Furthermore, the skills required to succeed in the UCAT are best developed over time.

There are various options available to you.

Option 1: You may choose to purchase a package that begins from the moment of purchase until you sit the UCAT exam. For more information see: https://www.medentry.edu.au/ucat-headstart

Option 2: On the flipside, of course, cost may be an issue. We offer students access to online materials until the end of the next UCAT cycle (mid-August). After that, to continue to access materials, you would need to re-enrol. MedEntry provides students who have enrolled in MedEntry in the previous year an automatically applied Last Year's Student Discount. Please see: https://www.medentry.edu.au/pricing#ucat-packages

Our strong suggestion is to start early, if possible. The Premium Package (which includes a workshop run by Dr Ray) is important to do at some stage as the workshop offers an excellent run-down

Question 5

Refund/Return Policy

Accepted Answer

Returns, refunds or exchanges will not be provided unless there are exceptional circumstances and the decision whether to provide a return, refund or exchange is solely at MedEntry's discretion.

The UCAT consortium of universities may at any stage decide to change the requirements for entry into medicine and other health sciences including changing the actual test required for entry - MedEntry is not responsible for these decisions and these decisions do not constitute 'exceptional circumstances' and thus will not be eligible for refunds (although MedEntry will amend preparation materials as appropriate). More broadly, any events outside MedEntry's control are not considered 'exceptional circumstances'.

To apply for a refund in any situation (whether they relate to goods or services), a request in writing will need to be provided to MedEntry stating your name and contact details, the full history of the transaction in question, a detailed list of reasons why you are requesting a refund/exchange, the contact person that you have dealt with from MedEntry, copies of all relevant documents related to the situation and any other documents. Refunds will only be considered if a request is made in writing (by email or letter) within one week of the date of purchase.

All requests for refunds will incur an administration and banking surcharge of at least 20%. Credit may be given, at our discretion, to other MedEntry courses or products after cancellations. Refunds for individual com

Question 6

When will I receive the link to the workshop?

Accepted Answer

The zoom link to join the workshop will be emailed to you a day or two before the workshop is scheduled to start. If you haven’t received the email by then, first please check your spam folder in case the email was delivered there.

If you still can not find the email please contact the office. In the event that you do contact us please use the email address you use for your MedEntry account, as well as the date of the workshop you are signed up for. Finally if you know please also send the order id for your UCAT Workshop so that we can quickly identify you and help you.

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