I have purchased a MedEntry package but I am unable to access the resources on the online platform.

This can occasionally occur due to a failure of communication between the MedEntry shop and our payment gateway (Eway), usually because the purchase process took too long and ‘timed out’. To rectify this issue, please:

• Confirm that payment has left your account and ideally take a screenshot of the transaction.
• Email MedEntry (info@medentry.edu.au - ideally with a screenshot of the transaction) informing us that you have purchased but are unable to access the resources. Please include which package and add-ons you were trying to purchase.*

MedEntry will rectify the issue and provide you with access to your resources.

• If possible, please also include in your email what operating system you were using (e.g. Windows or Mac), which browser, and whether you were using a desktop or mobile device. This will help our IT team investigate the issue further.

Updated on: 11/11/2025