> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.medentry.edu.au/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I tried to purchase with a credit card, but it just returned to the same page.

If you enter your credit card details correctly and the page returns to shop, it could be that whilst entering your details, the tick box for agreeing to Terms & Conditions timed out.  Try entering your card details first and then ticking the boxes that say you agree to our Terms & Conditions and that you are not a robot. Then click Place Order.  If the purchase still does not go through, please email our office.
If your order is successful, an order number appears on screen beginning with "ME" followed by a six digit number (e.g., MExxxxxx).