> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.medentry.edu.au/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I'm not able to register using the same email address that I used before. Why?

You can only register once using a particular email address.  If you have forgotten your username and/or password, you can either:
\- Click Login and then 'Forgot your username/password' link.
\- Contact MedEntry and we will retrieve your username and/or reset your password.
\- Use another email address to register. However, this will create a new account and will not recognise the practice that you did before. It will also not apply a returning student discount (if you had a package within the previous 12 months).