Why did it say 'error' when purchasing with my credit card?
Please take note of the error number and error message (which was generated from your credit card issuer / bank).
The commonest causes for declined credit cards are:
Using a credit/debit card which is not accepted by the MedEntry shop (the MedEntry shop only accepts MasterCard, Visa and American Express)
Card details were entered incorrectly
D4406 is a common error if the card number has been entered incorrectly
D4405 is a common error if the expiry date has been entered incorrectly
Depending on the error, please try:
Entering your card details again
Trying a different credit card
Contacting your credit card issuer / bank for further advice
If you continue to have problems, you can contact us for guidance.
Alternatively, you can pay via Electronic Funds Transfer. To do this, please restart the checkout process and choose 'funds transfer' from the Other Payment Options section. Our bank details to make the transfer are included in the tax invoice emailed to your registered email address.
If you would like immediate access to your MedEntry package, please email a screenshot of your payment and we will process your order without having to wait for funds to clear.
The commonest causes for declined credit cards are:
Using a credit/debit card which is not accepted by the MedEntry shop (the MedEntry shop only accepts MasterCard, Visa and American Express)
Card details were entered incorrectly
D4406 is a common error if the card number has been entered incorrectly
D4405 is a common error if the expiry date has been entered incorrectly
Depending on the error, please try:
Entering your card details again
Trying a different credit card
Contacting your credit card issuer / bank for further advice
If you continue to have problems, you can contact us for guidance.
Alternatively, you can pay via Electronic Funds Transfer. To do this, please restart the checkout process and choose 'funds transfer' from the Other Payment Options section. Our bank details to make the transfer are included in the tax invoice emailed to your registered email address.
If you would like immediate access to your MedEntry package, please email a screenshot of your payment and we will process your order without having to wait for funds to clear.
Updated on: 18/09/2024
Thank you!