My computer/Internet had a technical problem and I didn’t finish the exam properly. What can I do?
If your computer/Internet had a technical problem and you didn’t finish the exam properly, please contact the office and we will reset the exam for you.PopularWhy isn’t my discount code working?
The points below are some of the more common reasons for your discount code to not be working, as well as suggestions to remedy it.
You might have entered the code incorrectly. In which case please try to enter the code again.
You may have waited too long so that the code has now expired. In which case please check where you got the code to check if/when the code expires.
You are using the code for an item that it was not created for. In which case please check where you got the code toSome readersWhy did it say 'error' when purchasing with my credit card?
Please take note of the error number and error message (which was generated from your credit card issuer / bank).
The commonest causes for declined credit cards are:
Using a credit/debit card which is not accepted by the MedEntry shop (the MedEntry shop only accepts MasterCard, Visa and American Express)
Card details were entered incorrectly
D4406 is a common error if the card number has been entered incorrectly
D4405 is a common error if the expiry date has been entered incorrectly
DepenSome readersI am experiencing issues with the online platform. How can I fix it?
If you are experiencing issues with the online platform, please try using a different browser. If that fixes the issue, it could be a browser-specific issue. Please continue using the different browser and contact MedEntry about the issue.
If the different browser does not resolve the issue, please try using a different device (e.g. different desktop computer or laptop, or a phone or tablet) to see if that resolves the issue. Please also contact MedEntry.Few readersI am having problems with the UCAT app.
Most problems with the app can be resolved by logging out of the app and logging back in again. If this does not resolve the issue, please contact us. Please let us know what you were doing / what feature you were accessing when the issue occurred, so we can investigate and resolve the issue faster.Few readersI tried to purchase with a credit card, but it just returned to the same page.
If you enter your credit card details correctly and the page returns to shop, it could be that whilst entering your details, the tick box for agreeing to Terms & Conditions timed out. Try entering your card details first and then ticking the boxes that say you agree to our Terms & Conditions and that you are not a robot. Then click Place Order. If the purchase still does not go through, please email our office.
If your order is successful, an order number appears on screen beginning with "ME"Few readersThe image / graph in the question has not loaded. What should I do?
Generally images are the last items to load on a page. Sometimes a problem with the loading, or a slow/weak internet connection can cause the loading to time-out, so the image / graph fails to load.
Please note down your answers to the last couple of questions, as an issue with your internet connection may have prevented autosave from working. Then try to refresh the page, which will force the page's content to reload and hopefully display the image / graph.Few readersMy performance / history graphs are not showing. What should I do?
Some students find that their performance or history graphs do not display. There are two common causes:
You have ad-blockers that prevent the graphs from loading. Try turning your ad-blockers off.
There is a problem with your browser cache. Try purging the browser cache. In Chrome, select Clear browsing data from the More Tools menu. In Firefox, hold down Ctrl and press F5. In Safari, Select Settings, and under "Privacy settings", select Clear cache / Clear history / Clear all cookie data as apFew readersI am having difficulties accessing the MedEntry Online Learning Platform. What should I do?
If you have never been able to access the Online Learning Platform successfully, please click: https://dyqhwhfibgxlw.cloudfront.net/images/faqs/PopUpBlockers.pdf" to see how to disable some of the most commonly used popup blockers. Please only send an email to MedEntry AFTER you have tried the detailed instructions in the PDF.
Very occasionally, technical problems with the website and Online Learning Platform may arise. Usually these problems resolve within a couple of hours. If you are unableFew readersI have purchased a MedEntry package but I am unable to access the resources on the online platform.
This can occasionally occur due to a failure of communication between the MedEntry shop and our payment gateway (Eway), usually because the purchase process took too long and ‘timed out’. To rectify this issue, please:
Confirm that payment has left your account and ideally take a screenshot of the transaction.
Email MedEntry (info@medentry.edu.au - ideally with a screenshot of the transaction) informing us that you have purchased but are unable to access the resources. Please include which pFew readers
