How long do I have access to the packages for?
Our AU and NZ packages run according to the UCAT cycle, which means they start early August and run to mid August of the following year.
If you are not in your final year you may wish to purchase a Headstart package which will run from the time of purchase until your exam - https://www.medentry.edu.au/ucat-headstart.PopularCan I upgrade my package?
You can upgrade yearly packages at any time before the package expiry date.
To upgrade a package, simply login into your account where you can upgrade and pay the difference.
To upgrade a Headstart package, you will need to contact the office. You will just need to pay the difference between the two packages at the time of the upgrade.Some readersWhen will my Notebook and Pen bundle arrive?
Please first check that your postal address on your personal details page is correct and then contact MedEntry to confirm if your Notebook and Pen pack has been sent. Please allow up to 14 working days for your parcel to be delivered by Australia Post. If you haven’t received your package after that time please contact MedEntry.Some readersWhat is Mai?
Students with a Premium or Comprehensive package can use the MedEntry AI tutor (otherwise known as Mai!) Mai can:
Answer questions about the UCAT, medical entrance, and related topics.
Provide performance analysis based on your practice and mock exams.
Give tips and strategies to improve your UCAT performance.
Guide you through using the MedEntry Online Learning Platform.
Refer you to relevant resources, articles, and practice materials.Some readersAI feature
The AI feature is a setting you can toggle on and off in the QBank practice area of the online platform. If it is turned on, it analyses your performance so far, and selects questions which are around your level of competence or a bit harder. This means that you get to train at your personalised level with the question bank. As you improve, the system will adjust accordingly and provide you with harder questions.Few readersWhat do I do when I’ve finished everything on the Online Platform?
Very few students finish everything on the online platform. Those who do are generally the students who start preparing early, in year 10, or those who rush through the resources and do not take time to review, reflect on and discuss questions.
If you have enough time, you should ideally be spending at least 20 hours on each practice exam. After completing the exam, you should thoroughly review each question and discuss difficult questions with a group of friends.
If you feel you have finishedFew readersI have a MedEntry package - how do I start to prepare for the UCAT?
For information on how to prepare for UCAT, please go to your Learn section and work through Module 1: How to prepare for UCAT. This will help you plan your preparation, and avoid common UCAT preparation pitfalls.
The most common mistake made by students is to save practice exams, and focus on the QBank. You should complete your first practice exam early, and space out your practice exams from now until UCAT.Few readersCan I print the resources on the Online Platform?
Online Platform materials cannot be printed. The UCAT is a computer-based test and therefore it is not recommended to practice for UCAT on paper.
Furthermore, resources on the online platform are presented in interactive form, which allows you to gain immediate, personalised feedback on your performance, including percentile rankings and performance data. Presenting materials in an online format also allows MedEntry to provide services such as video guides and video solutions that would not be pFew readersI am experiencing issues with the online platform. How can I fix it?
If you are experiencing issues with the online platform, please try using a different browser. If that fixes the issue, it could be a browser-specific issue. Please continue using the different browser and contact MedEntry about the issue.
If the different browser does not resolve the issue, please try using a different device (e.g. different desktop computer or laptop, or a phone or tablet) to see if that resolves the issue. Please also contact MedEntry.Few readersHow do I change/update my email address/home address?
Please login to your package. Click on your name in the top corner and select My Account. You can change your details here and then make sure to click Save.Few readersDo you have a free UCAT trial? How long does the free trial last?
The free trial gives you access to check out some of the features that make our online platform the most effective automated learning tool for UCAT preparation.
There is no time limit to the free trial only a limit on the resources that you will be able to access.
To check out the Free Trial please go to https://www.medentry.edu.au/ and click on Try Free in the top corner. You will need to enter your name and email address to access the resources.Few readersThe image / graph in the question has not loaded. What should I do?
Generally images are the last items to load on a page. Sometimes a problem with the loading, or a slow/weak internet connection can cause the loading to time-out, so the image / graph fails to load.
Please note down your answers to the last couple of questions, as an issue with your internet connection may have prevented autosave from working. Then try to refresh the page, which will force the page's content to reload and hopefully display the image / graph.Few readersMy performance / history graphs are not showing. What should I do?
Some students find that their performance or history graphs do not display. There are two common causes:
You have ad-blockers that prevent the graphs from loading. Try turning your ad-blockers off.
There is a problem with your browser cache. Try purging the browser cache. In Chrome, select Clear browsing data from the More Tools menu. In Firefox, hold down Ctrl and press F5. In Safari, Select Settings, and under "Privacy settings", select Clear cache / Clear history / Clear all cookie data as apFew readers
