• How long do I have access to the UCAT training packages for?

  Our AU and NZ packages run according to the UCAT cycle, which means they start early August and run to mid August of the following year. If you purchase a single-cycle package at any time within these months, it will expire in August at the end of the current UCAT cycle. If you are not in your final year you may wish to purchase a Headstart (multi-cycle) package which will run from the time of purchase until your exam - https://www.medentry.edu.au/ucat-headstart.Popular

• Can I upgrade my package?

  You can upgrade yearly packages at any time before the package expiry date. To upgrade a package, simply login into your account where you can upgrade and pay the difference. To upgrade a Headstart package, you will need to contact the office. You will just need to pay the difference between the two packages at the time of the upgrade.Popular

• When will my Notebook and Pen bundle arrive?

  Please first check that your postal address on your personal details page is correct and then contact MedEntry to confirm if your Notebook and Pen pack has been sent. Please allow up to 14 working days for your parcel to be delivered by Australia Post. If you haven’t received your package after that time please contact MedEntry.Popular

• What is Mai?

  Students with a Premium or Comprehensive package can use the MedEntry AI tutor (otherwise known as Mai!) Mai can: Answer questions about the UCAT, medical entrance, and related topics. Provide performance analysis based on your practice and mock exams. Give tips and strategies to improve your UCAT performance. Guide you through using the MedEntry Online Learning Platform. Refer you to relevant resources, articles, and practice materials.Some readers

• AI feature

  The AI feature is a setting you can toggle on and off in the QBank practice area of the online platform. If it is turned on, it analyses your performance so far, and selects questions which are around your level of competence or a bit harder. This means that you get to train at your personalised level with the question bank. As you improve, the system will adjust accordingly and provide you with harder questions.Some readers

• I have a MedEntry package - how do I start to prepare for the UCAT?

  For information on how to prepare for UCAT, please go to your Learn section and work through Module 1: How to prepare for UCAT. This will help you plan your preparation, and avoid common UCAT preparation pitfalls. The most common mistake made by students is to save practice exams, and focus on the QBank. You should complete your first practice exam early, and space out your practice exams from now until UCAT.Few readers

• What do I do when I’ve finished everything on the Online Platform?

  Very few students finish everything on the online platform. Those who do are generally the students who start preparing early, in year 10, or those who rush through the resources and do not take time to review, reflect on and discuss questions.  If you have enough time, you should ideally be spending at least 20 hours on each practice exam. After completing the exam, you should thoroughly review each question and discuss difficult questions with a group of friends. If you feel you have finishedFew readers

• Can I print the UCAT resources on the Online Platform?

  Online Platform materials cannot be printed. The UCAT is a computer-based test and therefore it is not recommended to practice for UCAT on paper. Furthermore, resources on the online platform are presented in interactive form, which allows you to gain immediate, personalised feedback on your performance, including percentile rankings and performance data. Presenting materials in an online format also allows MedEntry to provide services such as video guides and video solutions that would not be pFew readers

• I am experiencing issues with the online platform. How can I fix it?

  If you are experiencing issues with the online platform, please try using a different browser. If that fixes the issue, it could be a browser-specific issue. Please continue using the different browser and contact MedEntry about the issue. If the different browser does not resolve the issue, please try using a different device (e.g. different desktop computer or laptop, or a phone or tablet) to see if that resolves the issue. Please also contact MedEntry.Few readers

• How do I change/update my email address/home address?

  Please login to your package. Click on your name in the top corner and select My Account. You can change your details here and then make sure to click Save.Few readers

• The image / graph in the question has not loaded. What should I do?

  Generally images are the last items to load on a page. Sometimes a problem with the loading, or a slow/weak internet connection can cause the loading to time-out, so the image / graph fails to load. Please note down your answers to the last couple of questions, as an issue with your internet connection may have prevented autosave from working. Then try to refresh the page, which will force the page's content to reload and hopefully display the image / graph.Few readers

• My performance / history graphs are not showing. What should I do?

  Some students find that their performance or history graphs do not display. There are two common causes: You have ad-blockers that prevent the graphs from loading. Try turning your ad-blockers off. There is a problem with your browser cache. Try purging the browser cache. In Chrome, select Clear browsing data from the More Tools menu. In Firefox, hold down Ctrl and press F5. In Safari, Select Settings, and under "Privacy settings", select Clear cache / Clear history / Clear all cookie data as apFew readers

• What are the different UCAT preparation packages that MedEntry offers?

  MedEntry has three different types of UCAT preparation packages: Essential, Premium and Comprehensive. These packages can be purchased for one cycle (i.e. until the end of the current cycle). For information on pricing see: https://www.medentry.edu.au/pricing These same packages can also be purchased for more than one cycle (i.e. until the end of a UCAT cycle that is more than 12 months away). For information on pricing see: https://www.medentry.edu.au/ucat-headstartFew readers

• I am having difficulties accessing the MedEntry Online Learning Platform. What should I do?

  If you have never been able to access the Online Learning Platform successfully, please click: https://dyqhwhfibgxlw.cloudfront.net/images/faqs/PopUpBlockers.pdf" to see how to disable some of the most commonly used popup blockers. Please only send an email to MedEntry AFTER you have tried the detailed instructions in the PDF. Very occasionally, technical problems with the website and Online Learning Platform may arise. Usually these problems resolve within a couple of hours. If you are unablFew readers

• Why are MedEntry's UCAT products only made available online?

  MedEntry's online resources are delivered via the Online Learning Platform, which uses the latest learning technology tailored to the UCAT. The Online Platform is far superior to printed 'books'. There are a number of reasons why MedEntry chooses to provide preparation materials via an online based system: UCAT is a computer-based test. It is essential that students practice using the UCAT platform and become comfortable with the various functions and keyboard shortcuts before the test. DoingFew readers

• Can I access MedEntry's Online Learning Platform from my mobile device?

  The best way to access your Online Learning Platform from your phone is to use the new MedEntry Smartphone App, compatible with all iOS and android devices. Through the app you will be able to access all the drills, guides and forums found on the Online Platform. In order for your Online Platform progress to sync between the app and the desktop Online Platform, please launch the Online Platform through your browser first and accept our terms and conditions. Download Links: https://plFew readers

• How soon can I access my UCAT preparation products?

  You will be given access to your materials as soon as payment is confirmed. If you are paying by credit/debit card, you can expect to gain access immediately. If you are paying by Electronic Funds Transfer (EFT) or Bank Draft, you will normally gain access within five working days (depending on how quickly payment is received), to allow time for processing.Few readers

• Will the questions on the MedEntry platform be the same every year?

  MedEntry is constantly adding new questions and removing older ones, and these updates occur immediately. Therefore, you will find a mix of new and continuing questions on the online platform.Few readers

• Can you tell me more about the Comprehensive Plus package?

  The Comprehensive Plus includes everything in the Comprehensive package plus the following three additions: An additional 5 hours of one-on-one tutoring (15 hours in total) UCAT Weekly classes Personalised Admissions Consultancy with Dr EdFew readers

• How do I access my products?

  You can access all your products online, via this website. As soon as payment is confirmed, you will be provided with access to MedEntry’s Online Learning Platform. This will allow you to access all of your materials. To login, click on the "Login" button in the top right corner of the webpage. Then simply log in using your username and password (which is emailed to you upon registration) and you will be logged in to the Online Learning Platform. You can access your products from any computer,Few readers

• What are the UCAT packages for rural students through RDWA and RWAV?

  MedEntry is proud to have partnered with the Rural Doctors Workforce Agency (RDWA) and the Rural Workforce Agency Victoria (RWAV), which are government-funded organisations aiming to improve healthcare accessibility in rural areas. The Rural Doctors Workforce Agency (RDWA) provides free MedEntry UCAT Preparation packages to year 12 students studying at a rural high school in South Australia. A rural high school is located in a town that is in the classification level 2-7 of the Modified MonashFew readers

• What is a UCAT notebook and pen pack?

  The pack contains a UCAT test simulation notebook and marker. The notebook and marker is modelled on the laminated notebook and marker provided at the live UCAT. Using this notebook and marker during your UCAT practice will help you get comfortable with this aspect of the UCAT test day experience. Note: It is important that students make sure their postal address is up to date in their personal details so that the notebook and pen pack is not returned to MedEntry. Packs posted overseas do not arFew readers